Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you’ll find answers to the most common questions about shopping with DYZIR. If you need further assistance, our customer support team is available 24/7.

Ordering & Payment

• How do I place an order?
  Browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
• What payment methods do you accept?
  We accept major credit cards, PayPal, and other secure payment options as listed at checkout.
• Is my payment information secure?
  Yes. We use industry-standard encryption and secure payment gateways to protect your information.
• Can I change or cancel my order?
  Orders can be changed or cancelled before they are shipped. Please contact us as soon as possible if you need to make changes.
• Can I use multiple discount codes on one order?
  Only one discount code can be applied per order unless otherwise specified in the promotion details.
• Why was my payment declined?
  Payments may be declined due to incorrect card details, insufficient funds, or restrictions by your bank. Please verify your information or contact your bank for assistance.
• Do you offer gift cards or vouchers?
  Yes, digital gift cards are available for purchase on our website. They are delivered via email and can be redeemed at checkout.

Shipping & Delivery

• Do you ship internationally?
  Yes, we offer global shipping to most countries. Some restrictions may apply based on product or destination.
• How much does shipping cost?
  We offer free shipping on orders over $39. Shipping fees for smaller orders are calculated at checkout.
• How long will delivery take?
  Delivery times vary by location. Most orders are delivered within 3–15 business days. You will receive tracking information once your order ships.
• Is the packaging discreet?
  Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy.
• Can I track my order?
  Yes, once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
• What should I do if my package is delayed or lost?
  If your package is delayed beyond the estimated delivery window or appears lost, please contact our support team. We will investigate and assist with a replacement or refund if necessary.
• Do you offer express or expedited shipping?
  Yes, expedited shipping options are available at checkout for an additional fee, depending on your location.
• Can I change my shipping address after placing an order?
  If your order has not yet shipped, contact us immediately to update your shipping address. Once shipped, we cannot change the delivery address.

Returns & Refunds

• What is your return policy?
  We accept returns of unused, unopened items within 30 days of delivery. Please see our Return Policy for details.
• How do I return an item?
  Contact our support team at support@dyzir.com to initiate a return. We will provide instructions and a Return Authorization.
• When will I receive my refund?
  Refunds are processed within 5–10 business days after we receive and inspect your return.
• Are any items non-returnable?
  For hygiene and safety reasons, certain items (such as personal care and intimate products) are non-returnable if opened or used.
• Can I exchange an item?
  We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.
• What if I received a damaged or incorrect item?
  If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund as quickly as possible.
• How do I check the status of my return?
  Once your return is received, we will notify you by email. You can also contact our support team for updates on your return status.

Product Information & Privacy

• Are your products safe and authentic?
  Yes, we source our products from reputable manufacturers and ensure they meet quality and safety standards.
• Is my personal information safe?
  We take your privacy seriously. Please review our Privacy Policy for details on how we protect your data.
• Will my purchase remain confidential?
  Absolutely. We use discreet packaging and never share your personal information with third parties for marketing purposes.
• Where can I find product instructions or manuals?
  Product instructions are included in the packaging. For digital copies or additional information, visit the product page or contact our support team.
• Are your products cruelty-free and eco-friendly?
  We strive to offer products that are cruelty-free and environmentally responsible. Please refer to individual product descriptions for specific certifications.
• Can I request more information about a product?
  Yes, if you need more details about any product, please contact our support team. We are happy to provide additional information or guidance.

Account & Security

• Do I need an account to place an order?
  No, you can check out as a guest. However, creating an account allows you to track orders and manage your preferences.
• I forgot my password. What should I do?
  Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
• How do I update my account information?
  Log in to your account and go to the account settings page to update your details.
• How do I delete my account?
  If you wish to delete your account, please contact our support team. We will process your request and confirm once your account has been removed.
• How do you protect my account from unauthorized access?
  We use secure authentication methods and recommend using a strong, unique password. Never share your login details with anyone.
• Can I view my order history?
  Yes, if you have an account, you can view your order history and track current orders from your account dashboard.

Customer Support

• How can I contact customer support?
  You can reach us 24/7 at support@dyzir.com or use the contact form on our website.
• What are your business hours?
  Our business hours are Monday to Friday, 9:00–18:00 (Pacific Time). Customer support is available 24/7.
• Do you offer live chat support?
  Yes, live chat is available on our website during business hours for immediate assistance.
• How quickly will I receive a response?
  We aim to respond to all inquiries within 24 hours. During peak times, responses may take slightly longer, but we strive to assist you as quickly as possible.
• Can I provide feedback about my experience?
  Absolutely! We welcome your feedback. Please use our contact form or email us to share your thoughts and suggestions.