Privacy Policy

DYZIR (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website dyzir.com or use our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.

Notice: Our website and services are intended for individuals aged 18 and above. By accessing our site, you confirm that you meet this age requirement.

1. Information We Collect

Personal Data: Includes your name, email address, postal address, phone number, payment information, and any other information you provide when making a purchase, creating an account, or contacting us.
Account Data: Information related to your account registration, login credentials, and account preferences.
Transactional Data: Details of products purchased, order history, payment status, and delivery information.
Technical Data: IP address, browser type, device identifiers, operating system, access times, and referring website addresses, collected automatically through cookies and similar technologies.
Usage Data: Information about how you interact with our website, including pages viewed, links clicked, and other actions taken.
Communications: Records of your correspondence with our customer support, including emails, chat logs, and call recordings (where permitted by law).

2. Legal Bases for Processing

We process your personal data based on one or more of the following legal bases:
- Performance of a contract (e.g., to fulfill your orders and provide services).
- Compliance with legal obligations.
- Legitimate interests (e.g., to improve our services, prevent fraud, and ensure security).
- Your consent (e.g., for marketing communications and certain cookies).

3. How We Use Your Information

To process and deliver your orders, including payment processing, shipping, and order confirmations.
To provide, maintain, and improve our website, products, and services.
To communicate with you regarding your account, orders, and customer support inquiries.
To send you marketing communications, newsletters, and promotional offers (where permitted by law and with your consent).
To personalize your experience and recommend products that may interest you.
To detect, prevent, and address technical issues, fraud, and security threats.
To comply with legal and regulatory requirements.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect technical and usage data, enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and providing customer support. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DYZIR, our users, or others.
In the event of a business transfer (e.g., merger, acquisition, or sale of assets), your information may be transferred as part of the transaction, subject to the promises made in this Privacy Policy.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our servers and service providers are located. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable law, including the use of Standard Contractual Clauses and other safeguards for international transfers.

7. Data Security

We implement a variety of technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure payment processing, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

9. Your Rights and Choices

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete data.
Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
Restriction: You may request restriction of processing in certain circumstances.
Objection: You may object to our processing of your data for direct marketing or based on legitimate interests.
Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
California Residents: If you are a California resident, you have additional rights under the CCPA, including the right to opt out of the sale of personal information and to receive information about data disclosures.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently received such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by DYZIR. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: support@dyzir.com
Address: 9250 Sheridan Boulevard, Westminster, CO 80031 US
Business Hours: Mon-Fri, 9:00–18:00 (Pacific Time). Customer service available 24/7.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on this page and indicate the effective date. We encourage you to review this policy periodically.

Effective Date: June 2024