Return Policy

At DYZIR, we are committed to your satisfaction. Please review our Return Policy to understand your rights and our procedures regarding returns, exchanges, and refunds. Our policy is designed to be fair, transparent, and in line with global e-commerce standards.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 30 days of delivery.
• To be eligible, items must be unused, unopened, and in their original packaging with all tags and seals intact.
• Proof of purchase (order confirmation or receipt) is required for all returns and exchanges.

2. Return & Exchange Process

• Contact our customer support at support@dyzir.com within 30 days of receiving your order to initiate a return or exchange.
• Our team will provide you with a Return Authorization and instructions for shipping your item(s) back.
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method for your return.

3. Condition of Returned Items

• Returned items must be in new, unused condition, with all original packaging, accessories, and documentation.
• Items that are used, damaged, or missing parts not due to our error may not be eligible for a refund or exchange.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-10 business days.
• Shipping fees (if any) are non-refundable, except in cases of defective, damaged, or incorrect items.

5. Non-Returnable Items

• For hygiene and safety reasons, certain items are non-returnable, including but not limited to:
• Personal care and intimate products
• Opened or used items
• Gift cards
• Custom or personalized products

6. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
• We will arrange for a replacement, exchange, or full refund at no additional cost to you.
• Photographic evidence may be required to process your claim.

7. Cancellations

• Orders may be cancelled before they are shipped. Please contact us as soon as possible if you wish to cancel your order.
• Once an order has shipped, it cannot be cancelled and must be processed as a return.

8. International Returns

• We accept returns from international customers, subject to the same eligibility and process as above.
• Customers are responsible for international return shipping costs, duties, and taxes.
• We recommend reviewing your local import regulations before returning items to us.

9. Contact Information

• Email: support@dyzir.com
• Address: 9250 Sheridan Boulevard, Westminster, CO 80031 US
• Business Hours: Mon-Fri, 9:00–18:00 (Pacific Time). Customer service available 24/7.